PackagePortal is a mobile app that lets customers scan shipping labels when they get a delivery. This opens a portal between online shoppers and e-commerce shippers, so they can both ensure that local delivery companies are handling their products with care.
A PackagePortal scan at the moment an item is retrieved, enables shoppers and shippers to join hands and hold carriers accountable to better service & honest data.
By allowing customers to scan their shipping labels, we can confirm delivery without signatures. This means we can drop the social contact and surcharges that come with them. PackagePortal opens a direct feedback loop between buyer & seller, right at the point of delivery fulfillment.
Did you know delivery companies charge you a fee for a signature? They call it Signature Confirmation, or Delivery Confirmation, an unsanitary & inconvenient experience for customers.
Sometimes carriers get into trouble by taking on more than they can handle...that's how packages end up late. Boxes get lost & damaged all the time, and it becomes a nightmare trying to reach the right people to get it corrected. The PackagePortal app can get customer feedback to the retailer in about 20 seconds.
Carriers send "proof of delivery" to a shipper when a delivery is made. But its really only a time & gps stamp of where a package was dropped off; not necessarily how, or when it was found.
The PackagePortal app enables users to provide a "proof of receipt" letting the retailer know they received their goods. By rating the quality & condition of their delivery, they gain more control over the service they're paying for.
This insight is especially valuable to meal delivery companies & those with perishable items, as the time between a driver scan, & a customer scan demonstrates how long an item sits outside on a porch.
Great delivery service means packages are handled with care, & received in good condition, on time. Unfortunately, this doesn't always happen.
We send scans to our Dashboard, where retailers can view & monitor a variety of rich data points. Not only is that proof of receipt valuable to them from an order fulfillment perspective, but Shippers can identify poor performing carriers, & renegotiate terms with those partners.
By eliminating signature fees, reducing loss, & taking some of the power away from carriers, we hope to move the delivery industry forward, & empower the shoppers & shippers who keep it alive.
Signing a delivery scanner is no longer advisable. They travel in & out of medical facilities, office buildings, and neighborhoods, being handled by dozens of people throughout any given day. Practical safety measures reveal this touchpoint to be too high a risk.
PackagePortal scans eliminate the need for a signature as proof of delivery.
When a signature is required, there's no safer way than to use your own device. Each scan acts as a digital signature, distancing shoppers & delivery drivers.
The whole scan process only takes about 20 seconds. No fumbling with a dirty scanner or stylus to sign. No email surveys or phone calls if there's trouble.
We'll record scan data onto a blockchain network, and export business intelligence models for Shippers to improve delivery services, cut cost, & share value.
Delivery confirmation is important. It lets a shipper know that their customer received their order, and it removes the burden of liability from a delivery driver.
But the means to obtain confirmation needs a safe update. Contagions are a daily threat now, & the spread of infection is accelerated by the exchange of scanners between drivers & customers. PackagePortal fixes this.
If there is a problem with your order, finding the right people to speak to about it can be difficult. PackagePortal removes the need to search for customer support phone numbers or emails.
Also, scan data helps shippers identify where poor delivery service is happening, and disrupts the industry's monopoly as middlemen controlling the data flow & communication channels. Make them earn your business.
We'd love to hear what's on your mind. Shoot us a message and we'll get back to you as quickly as we can.