PackagePortal is a mobile app that lets online shoppers scan the shipping labels of their deliveries. Users can then quickly rate & review the condition & quality of service, as they time-stamp their receipt.
This opens an unfiltered data-bridge between e-commerce brands & their customers, that's not controlled by the carrier or delivery company.
We unite shippers with shoppers, & empower them both, to cultivate better delivery service & honest data.
By allowing customers to scan their shipping labels, we can confirm delivery without the need for signatures. This cuts down on social contact and surcharges.
Did you know the average fee for signature confirmation is over $5? This unsanitary & inconvenient experience is broken, but still so necessary. PackagePortal opens a direct feedback loop between online buyers & sellers, right at the point of fulfillment.
Countless shipments are damaged and delivered late every single day. Trying to reach the right department, division, or person to fix it, can ruin entire days. Don't call...Scan! The PackagePortal app gets customer feedback to retailers in about 20 seconds.
Carriers send "proof of delivery" to a shipper when a delivery is made. But its really only a time & gps stamp of where a package was dropped off; not necessarily how, or when it was found.
The PackagePortal app enables users to provide a "proof of receipt" letting the retailer know when customers actually received their goods. Ratings give insight to the service providers they're paying, in order to validate (or invalidate) what carriers tell them.
This is valuable to any entity, shipping any item, anywhere. As an example, imagine a meal-kit delivery business shipping perishable item. Time measured between the carrier's scan, & the customer's scan, will demonstrate how long an item sat outside on a porch.
Great delivery service happens when packages are handled with care, & received in good condition, on time. Unfortunately, this doesn't always happen. Until now, delivery companies controlled the data flow, with no access for brands and their customers. So we opened a portal.
Shippers & shoppers can now create their own delivery data. This will enable them to communicate directly, & identify poor performing carriers, to renegotiate terms, validate delivery times, & much more.
We help you cut fees & engage directly with the brand or customers you love.
Signing a delivery scanner is no longer advisable. They travel in & out of medical facilities, office buildings, and neighborhoods, being handled by dozens of people throughout any given day. Practical safety measures reveal this touchpoint to be too high a risk.
PackagePortal scans eliminate the need for a signature as proof of delivery.
When a signature is required, there's no safer way than to use your own device. Each scan acts as a digital signature, distancing shoppers & delivery drivers.
The whole scan process only takes about 20 seconds. No fumbling with a dirty scanner or stylus to sign. No email surveys or phone calls if there's trouble.
We'll record scan data onto a blockchain network, and export business intelligence models for Shippers to improve delivery services, cut cost, & share value.
Delivery confirmation is important. It lets a shipper know that their customer received their order, and it removes the burden of liability from a delivery driver.
But the means to obtain confirmation needs a safe update. Contagions are a daily threat now, & the spread of infection is accelerated by the exchange of scanners between drivers & customers. PackagePortal fixes this.
If there is a problem with your order, finding the right people to speak to about it can be difficult. PackagePortal removes the need to search for customer support phone numbers or emails.
Also, scan data helps shippers identify where poor delivery service is happening, and disrupts the industry's monopoly as middlemen controlling the data flow & communication channels. Make them earn your business.
We'd love to hear what's on your mind. Shoot us a message and we'll get back to you as quickly as we can.